CUSTOMER REPAIR REQUESTS

The Customer Repair Request (also known as FacilityFocus) is an on-line system maintained by TAMU Physical Plant. FacilityFocus can be accessed from http://reslife.tamu.edu/webfm. Step-by-step instructions for using the work order system can be found at the aforementioned link or through the link below.

Please make sure you do the following:

1. Review (preferably print) the instructions before you attempt to complete the Customer Repair Request (FacilityFocus).
2. Record the Repair Request Number provided to you through FacilityFocus.

• View/Print Customer Repair Request instructions (.HTML)
• THINGS TO REMEMBER BEFORE YOU BEGIN
  (1) Your login is your UIN (no dashes)
  (2) Your password is your date of birth (MMDDYYYY format)
  (3) After logging in, click INSERT to begin. Record the REQUEST NUMBER as you will need this for a follow-up
  (4) The property number is always one number less than the dorm number (i.e., 00406 is Dorm 7, 00411 is Dorm 12)
  (5) Enter the room number as a number only
  (6) Click SAVE when you are done
• Complete a Customer Repair Request (FacilityFocus) (DO NOT USE FOR FURNITURE, CABLE, TELEPHONE OR ETHERNET ISSUES)

If you have any questions about FacilityFocus or need assistance in completing the form, please do not hesitate to contact Corps Housing at (979) 845-3443.

Allow 3-5 business days for your request.

DO NOT USE THE ONLINE CUSTOMER REPAIR REQUEST FOR FURNITURE, CABLE, TELEPHONE OR ETHERNET REPAIRS

CUSTOMER REPAIR REQUESTS-FOLLOW-UP

If your Customer Repair Request has not received action by the fifth business day, please complete and submit the Customer Repair Request-Follow-Up. Your completed request will be sent to the Maintenance Coordinator and the Corps Housing Assistant Coordinator.